Orders are usually shipped within 2-3 days Monday – Friday unless otherwise stated. You will be notified by email the estimated delivery date upon receipt of your order.
We use the following couriers to deliver our orders:
If your order is being despatched via courier, we will update you with the tracking information by email (tracking details for orders using Royal Mail Special Delivery will be supplied upon request).
Some items may be despatched to you direct from the manufacturer or distributor. If this is the case, you will be notified by email and we will endeavour to provide you with tracking details and estimated delivery date.
Acceptance of orders where the delivery address is different to the cardholder's address is at our discretion. If goods arrive damaged you have the option to refuse delivery (clearly stating the goods are to be returned to sender). Please notify us of any defects or faults within a reasonable time from delivery and not more than 14 days from receipt.
The rate charged for the shipping of your order is based on the combined weight and value of your products, and includes full insurance of the goods. Before the final checkout page you will be shown what the cost of shipping will be. Services based on your order being shipped to the U.K. Mainland and are calculated as follows:
Free Shipping - Orders to value over £300
Charge For Shipping - Orders to value under £300
Orders of a value of £300 and over are sent via courier using DPD Local 'Next Day Service' (unless advised otherwise prior to despatch) and you will be sent tracking details via email on the day of despatch of goods. Standard delivery is Monday to Friday. A Saturday delivery can be arranged upon request and may be subject to a supplemental charge.
Services based on your order being shipped to the E.U. are calculated as follows:
U.S. and Canada
Services based on your order being shipped to the U.S. and Canada are calculated as follows:
Not all products are available for order into Europe, USA & Canada
If an item is on backorder you will be notified by email and we will ship your complete order when that item becomes available. You may request partial shipment of your order but may be charged for additional shipping and handling for the second shipment.