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* 30 Day Part-Exchange

Additional to your right to return items shipped within 14-days, you can also request a part-exchange of same value or more if you changed your mind within the first 30-days.

How to Return an Item

Your item must be in unused condition and in its original packaging to be returned. Unless there is a manufacturer defect the consumer covers the return shipping costs. You must return the item within 14 days of receipt.

1. Please email to request a refund and we will send you a returns form.
2. Arrange for return of the item including adequate insurance to: Igloo Audio, Pantiles Chambers, 85 High Street, Tunbridge Wells, Kent, TN1 1XP
3. Include in your package a letter stating the reason for your return and the returns form.
4. Notify us when the item has been sent.

Return Exceptions

Items shipped to the U.S., Canada or outside of the E.U., and all items modified or bespoke tailor-made orders cannot be returned. Some items cannot be returned if they are opened. These include software, audio or visual recordings, phono cartridges, earphones and headphones. Goods that have been damaged will not be accepted for return or exchange.

Warranty Repairs

All products are supplied with the manufacturer's warranty. This is usually at least a year, but in some cases may be longer. Warranties cover faults which do not occur from accident, neglect and/or misuse by the user. Routine maintenance (e.g. user interface configuration as specified in the instructions), is not covered under the manufacturer's warranty unless specified. The full manufacturer's warranty is honoured for all customers. In the case of any fault, please contact us for advice before arranging a return.

Please refer to our full Terms and Conditions for further details.

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