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Orders are usually shipped within 2-3 days Monday – Friday unless otherwise stated. You will be notified by email estimated delivery date upon receipt of your order.
We use the following carriers to deliver our orders:
Interlink Direct
Royal Mail Special Delivery
If your order is being despatched via courier, we will update you with the tracking information by email (tracking details for orders using Royal Mail Special Delivery will be supplied upon request). Some items may be despatched to you direct from the manufacturer or distributor. If this is the case, you will be notified by email and we will endeavour to provide you with tracking details and estimated delivery date. Acceptance of orders where the delivery address is different to the cardholder's address is at our discretion. If goods arrive damaged you must either refuse delivery (clearly stating the goods are to be returned to sender) or clearly note the damage on the carrier's delivery paperwork at the time of signing for the goods and notify us of the situation.
The rate charged for the shipping of your order is based on the combined weight of your products, and includes full insurance of the goods. Before the final checkout page you will be shown what the cost of shipping will be. All services are based on your order being shipped to the UK Mainland and are calculated as follows:
Free Shipping - Orders to value over £1000
Interlink Direct ‘Next Day Before 12pm' – Order to value of £100 - £1000
Royal Mail Special Delivery at cost of £5.00 - Orders to value of £1 - £99
Orders to a value of £1000 and under are sent via courier using ‘Interlink Direct - Next Day Before 12pm’ service and you will be sent tracking details via email on the day of despatch of goods. Standard delivery is Monday to Friday. A Saturday delivery can be arranged upon request and may be subject to a supplemental charge.
Shipping costs if applicable for that item are calculated based on combined weight as follows:
|
KG’s |
Cost |
|
0 – 10 |
£10 |
|
11 – 30 |
£16 |
|
31 – 50 |
£22 |
|
51 – 70 |
£28 |
|
71 – 90 |
£34 |
|
91 – 110 |
£42 |
If an item is on back order you will be notified by email and we will ship your complete order when that item becomes available. You may request partial shipment of your order but may be charged for additional shipping and handling for the second shipment.
Your item must be in an unused condition and in its original packaging to be returned, unless there is a manufacturer defect. Your must return the item within 7 days of purchase.
1. Please email info@iglooaudio.co.uk to request a refund and we will send you a returns form
2. Arrange for return of the item including adequate insurance to: Igloo Audio, 2nd Floor, 8 Lonsdale Gardens, Tunbridge Wells, Kent, TN1 1NU
3. Include in your package a letter stating the reason for your return and the returns form
4. Notify us when the item has been sent.
Items that have been made or modified to order or purchased by 'Special Order' cannot be returned. Some items cannot be returned if they are opened. These include software, audio or visual recordings, phono cartridges, earphones and headphones. Goods that have been damaged will not be accepted for return or exchange.
All products are supplied with the manufacturer’s warranty. This is usually at least a year, but in some cases may be longer. Warranties cover faults which do not occur from accident, neglect and/or misuse by the user. Routine maintenance (e.g. user interface configuration as specified in the instructions), is not covered under the manufacturer’s warranty unless specified. The full manufacturer’s warranty is honoured for all customers. In the case of any fault, please contact us for advice before arranging a return.
Accepted Methods of Payment
Credit Card
Debit Card
PayPal
Bank Transfer (BACS)
Please refer to our full Terms and Conditions for further details.
